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BagBudy Terms and Conditions

1. Introduction

These terms and conditions govern your use of BagBudy's baggage transfer services. By booking our service, you agree to comply with and be bound by these terms.

2. Services

BagBudy provides luggage pickup, transfer, and delivery services to and from specified locations and Heathrow Airport. All services are subject to availability and may vary by location. BagBudy currently serves all areas in Greater London.

3. Booking and Payment

All bookings must be made through our website. Payment is required at the time of booking and is non-refundable except as outlined in our cancellation policy (see number 8).

4. Customer Responsibilities

Customers must provide accurate information regarding number of luggage and size, and pickup/drop-off locations. Luggage must be ready at the agreed-upon time and must not contain prohibited items. The customer is responsible for ensuring their luggage is compliant with the airline’s regulations.

5. Oversized Items

BagBudy staff will not accept the following items for transfer: - Any luggage or boxes with a combined linear dimension of more than 62 inches or 158cm - Wheelchairs - Household items, including large instrument cases - Outdoor items, including sports equipment such as golf bags or skis - Pets and/or pet cages If you have queries about any oversized items not included above, please contact us.

6. Liability

BagBudy is not liable for any delays caused by unforeseen circumstances such as traffic, weather, or airport security checks. We are also not responsible for any loss or damage to luggage beyond the insurance coverage provided.

7. Insurance

Complimentary insurance coverage is provided for each bag, and comes standard with the price the customer pays.

8. Prohibited Items

Customers are prohibited from including hazardous materials, illegal substances, and any items restricted by law in their luggage.

9. Cancellations and Refunds

Cancellations can be made up to 24 hours before the scheduled service time for a full refund. No refunds will be issued for cancellations made less than 24 hours in advance.

10. Amendments

BagBudy reserves the right to amend these terms and conditions at any time. Customers will be notified of any significant changes.

11. Governing Law

These terms and conditions are governed by the laws of the country in which BagBudy operates.

12. Contact Information

For any questions or concerns regarding these terms, please contact our customer service team at support@bagbudy.com.